RECEIVE FREE SHIPPING WITH YOUR DOMESTIC ORDER OVER R 1000.00!
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Door-to-door courier is currently the only option available.
Delivery prices are as follows:
FREE SHIPPING On domestic orders over R1000.00
Cape Town: R85.00
Johannesburg, Durban & Surrounds: R125.00
Mpumalanga, North West, Limpopo & Bloemfontein: R200.00
International Shipping: Upon request - please email wecare@capeisland.co.za
HOW LONG WILL DELIVERY TAKE?
We try our best to get orders out as soon as possible but please allow up to 7 working days for dispatch from date of payment as all products are hand packed with care in our production house. We will notify you as soon as your parcel has been dispatched from our warehouse. During peak season (Black Friday & Christmas) please allow up to 7-14 working days from date of payment.
WHAT IF I NEED AN ORDER IN A RUSH?
If your order is urgent, please contact us directly on +27 (0)21 001 4330 to double check if we have stock of the items you require before placing your order. Calling us directly will avoid any delays. We can also quote you on a faster overnight delivery if required.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide! Please email us on wecare@capeisland.co.zabefore checking out so that we can find the most effective delivery method for you.
WHAT IS YOUR RETURNS POLICY?
If you are unhappy with your purchase please emailinfo@capeisland.co.zawithin 7 days of receiving your order. If the product is in its original condition, you may return it and we will offer a refund on your payment. Return shipping fees will be the customer’s responsibility.
From adding items to my Cart, payment and verification, to courier service and tracking, on to unboxing my order and using my refills, all steps totally hassle free.
Yes! If you are experiencing technical issues, please email us directly on sales@capeisland.co.za and let us know exactly what you would like (even taking a screenshot of your cart helps). We will send you an invoice as well as our banking details for you to pay via EFT.
If your order is urgent, please contact us directly on +27 (0)21 001 4330 to double check if we have stock of the items you require before placing your order. Calling us directly will avoid any delays. We can also quote you on a faster overnight delivery if needed!
Please kindly send us an email to marketing@capeisland.co.za if you would like to report any issue that you may have, and we will forward your query onto the relevant department to contact you back soonest to assist.
Yes, we ship worldwide! Please email us on sales@capeisland.co.za before checking out so we can find the most effective delivery method.
Other
You can contact us through our contact page! We will be happy to assist you.
Yes we do. Please email info@capeisland.co.za to request further information.
If you need to cancel your order, please contact sales@capeisland.co.za for assistance to cancel your order(s).
